How can I complain?
Anyone can complain to the Direct Marketing Commission free of charge either through our online complaints form or by contacting us directly at dm@dmcommission.com. The Direct Marketing Commission DMA...
View ArticleWhat happens after I complain?
If your complaint falls within the remit of the DMA’s Direct Marketing Code of Practice, then the Secretariat of the Commission will contact the subject of your complaint setting out the grounds on...
View ArticleWhat sanctions can the Direct Marketing Commission impose?
The Commission has a range of sanctions that it will apply proportionately, depending on the seriousness of the issue or complaint. These include: the requirement to sign a formal undertaking to comply...
View ArticleWhat is the difference between the Direct Marketing Commission and Direct...
The Direct Marketing Association (DMA) is the national trade association for the direct marketing industry in the UK. It is Europe’s largest trade association in the marketing and communications...
View ArticleWhat are the Preference Services ?
The DMA’s Preference Services enable businesses to register their wish to opt out of receiving unsolicited telephone calls, and consumers to register their wish to opt out of receiving unsolicited...
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